Sagely Feature
Unified Inbox: One view of every client conversation.
By the Sagely Team · Updated
Your team lives in two places: email and Slack. Your clients live in both too. Sagely pulls it all into one inbox - so nothing falls through the cracks.
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One Inbox for Client Email and Slack Messages
Email + Slack, unified
See messages from email and Slack side by side, organised by client. No more app-switching to stay on top of conversations.
Context that travels with you
Every message is tied to the client workspace where it belongs. You always know who it's from and why.
Never miss an approval
Approval requests, feedback comments, and sign-offs surface right in your inbox - no more hunting through threads.
Email, Slack, and Portal Tickets in One Unified Thread
Client messages arrive from three directions at once - email replies, Slack mentions, and portal submissions. Sagely pulls every channel into one inbox where each conversation becomes a ticket with a client, a due date, and a reply thread your whole team can see.
One thread per ticket, regardless of source
Whether a client emailed or messaged on Slack, it lands in the same inbox. The source badge tells you where it came from; the thread shows everything that's been said.
Due dates and response times on every ticket
Each ticket shows when it was created, when it's due, and how long it took to respond. Response time is tracked automatically. No timers needed.
Reply from one place, close from the same
Write your reply, attach a file, and close the ticket without switching tools. The client gets the message wherever they sent from, by email or Slack.
Connect Email and Slack to Your Client Inbox
Connect your accounts
Link your email and Slack in two clicks. Sagely reads messages from both - it doesn't replace them.
Messages are automatically sorted
Sagely routes each message to the right client workspace. No manual filing.
Respond from Sagely
Reply to emails or Slack messages directly from the Sagely inbox. One interface, both channels.
More Sagely Features
Unified Client Inbox: Common Questions
- Does Sagely replace my email and Slack?
- No. Your clients keep using email and Slack as normal. Sagely automatically converts those messages into tickets and organises them in one place for your team - your clients don't change anything.
- How does the email integration work?
- Sagely generates a ticket automatically from each incoming email. Replies stay threaded on the same ticket, so the full conversation history is always in one place.
- Is Slack integration available on all plans?
- Slack integration is available on the Freelance plan ($29/mo) and above. The Solo plan includes email integration only.
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